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In what situation should you make returns?

For any of the following situations you should be aware of these points:

1. The item you wish to return must be in the same condition in which it was purchased;
2. Do not remove labels from products. Avoid removing products from sealed packaging, as depending on the condition of the item it may not be accepted;
3. Always keep proof of purchase, invoices or order numbers (Invoice number), as they serve as proof;

In the case of returns of purchases at RepRap 3D Printer Shop physical stores

1. If the item or good you purchased is defective, you would go to the store and clearly the status of product's defect so it can be returned or repaired. Before making an return, we always do a test in the store in the presence of the customer.
2. However, if the item is not defective, we can return it if you regret the item, but if it is intact and in good return condition;

In the case of distance purchases in the online store, telephone, WhatsApp, Facebook, email or other form of non-face-to-face communication, the consumer can return the purchased item, paying attention to the following points:

1. Up to 14 days, after receiving the item at home, to contact the seller and ship back your desire to return item.
2. If you detect a defect or mistake in the item's specifications, you must send photos and/or videos in order to clearly clarify the defect. If the product is found to be defective, the shipping costs will be borne by the store.
3. If the item is not defective and you regret it, you must return it to the store and the shipping costs will be borne by the customer. You will then receive a voucher for the value of the product excluding shipping costs. The right to repentance is applicable if the supplier is Portuguese or a member of the European Union.
4. The seller may request bank details to make the refund, depending on the payment method you used.

Supplier identity and address:

RepRap 3D Printer Shop
Praceta Carlos Bonvalot 7B
2750-557 Cascais, Portugal

email: reprapportugal@gmail.com

Phone.: (+351) 914851058